Shipping Information
At essenauhoodie.com , we understand the excitement of receiving your new fashion pieces promptly. That’s why we strive to process and dispatch your orders as swiftly as possible.
Shipping Destinations: We currently ship to locations within [list countries or regions].
Shipping Methods: We offer a variety of shipping options to suit your needs, including standard and express delivery. The shipping method and estimated delivery time will be displayed at checkout.
Order Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Fees: Shipping fees are calculated based on the destination and selected shipping method. The exact shipping cost will be displayed at checkout before you confirm your order.
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your package’s journey directly through our website or the courier’s tracking portal.
Returns & Exchanges
We want you to be completely satisfied with your purchase from essenauhoodie.com If for any reason you are not happy with your order, we offer hassle-free returns and exchanges.
Return Policy: You may return unworn, unwashed, and unaltered items within [number] days of receiving your order for a full refund or exchange. Please ensure that the original tags and packaging are intact.
Initiating a Return: To initiate a return or exchange, simply contact our customer service team with your order number and reason for return. We will provide you with further instructions and a return shipping label, if applicable.
Refund Process: Refunds will be issued to the original payment method used for the purchase within [number] business days after we receive the returned items. Please note that shipping fees are non-refundable.
Exchanges: If you would like to exchange an item for a different size or color, please contact us, and we will assist you with the exchange process. Exchanged items will be shipped out upon receipt of the returned item.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund as soon as possible.
For further assistance regarding shipping, returns, or exchanges, please don’t hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority at essenauhoodie.com